Refund & Returns Policy

Refunds and Returns Policy for Noor Ellegance ATL

Effective Date: February 26, 2025

At Noor Ellegance ATL, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a simple and fair return and refund process to ensure that you have a pleasant shopping experience with us.

This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. Please read this policy carefully to understand how returns and refunds are handled.

1. Return Eligibility

You may return most items within 30 days of receipt for a full refund or exchange, provided the following conditions are met:

  • Item Condition: The item must be unused, unwashed, and in its original condition, including all tags, packaging, and accessories.
  • Non-Discounted Items: Returns are only accepted for non-discounted or full-priced items. Sale or clearance items may not be eligible for return or refund (unless faulty or defective).
  • Proof of Purchase: A valid receipt or order confirmation is required to process a return or refund.

The following items are non-returnable:

  • Items that are worn, washed, or damaged.
  • Personalized or custom-made items.
  • Gift cards or vouchers.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at [insert email address] within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our customer support team will guide you through the return process and provide a Return Authorization Number (RAN) if necessary. This number must be included in your return package.
  3. Return Shipping: After receiving the Return Authorization, please return the item to us using the shipping method of your choice. You will be responsible for the return shipping costs, except in cases where the item is defective or incorrect.
  4. Packaging: Pack the item securely to ensure it is not damaged during return shipping. The item must be returned in its original packaging with tags attached.

3. Refunds

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

  • Full Refund: If the return is accepted, a full refund will be processed for the cost of the item(s).
  • Partial Refund: If the item is not in original condition, a partial refund may be issued, or we may offer you an exchange or store credit instead.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

If you would prefer to exchange an item rather than request a refund, please contact our customer support team. Exchanges are subject to product availability and the following conditions:

  • The item must meet the eligibility criteria for returns.
  • Exchanges are available for the same item in a different size or color (if applicable).

In cases where an item is out of stock, a refund will be processed instead.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [insert email address] within 7 days of receiving your order. We will cover the return shipping costs and issue a full refund or send a replacement product, depending on your preference.

6. Fees and Costs

  • Return Shipping Costs: You will be responsible for paying return shipping costs, except in cases where the item is defective or incorrect.
  • Restocking Fee: We do not charge a restocking fee for returns.
  • Original Shipping Costs: Shipping charges on your original order are non-refundable unless you are returning an item due to our error.

7. How to Contact Us

If you need assistance with a return or refund, please contact our customer support team at:

Email: [Insert Email Address]
Phone: [Insert Phone Number (if applicable)]
Address: [Insert Address]

Please include your order number, a description of the issue, and the item(s) you wish to return when contacting us.

8. Processing Time

Once we receive your returned item, please allow 5–7 business days for us to process your return or exchange. Refunds will be issued to the original payment method once the return is approved.

9. Special Circumstances

  • Late Returns: Returns that are made after the 30-day return window may not be eligible for a refund or exchange. We reserve the right to refuse returns outside of the stated period.
  • Gift Returns: If you received an item as a gift, the return process is the same, but the refund will be issued to the original purchaser’s payment method.

10. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, with an updated “Effective Date.” Please check this page periodically for the latest information.

Conclusion

We hope that you are happy with your purchase from Noor Ellegance ATL. If you are not satisfied, our Refunds and Returns Policy ensures that you can return items easily, provided the conditions above are met. We strive to make the process as smooth and hassle-free as possible for you.

Please reach out to our customer service team at [munir@munirna.com] if you have any questions or need further assistance.